Terms & Conditions

Last Updated: July 2026

Welcome to SYV Solution.

These Terms & Conditions ("Terms") govern your access to and use of our website, cloud software products, mobile applications, and services provided by SYV Solution.

By accessing our website, creating an account, purchasing a subscription, or using any of our software products or services, you agree to be legally bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our services.

These Terms apply to all products and services offered by SYV Solution, including but not limited to:

• AdvoClock
• Fillup
• BillFlow
• School & Coaching Management Software
• Mobile Applications
• Custom Software Solutions
• Cloud SaaS Products
• Future Business Applications

1. Definitions

Throughout these Terms:

• Company refers to SYV Solution.
• Customer, User, or You refers to any individual, organization, or business using our website or services.
• Services include our software products, SaaS platforms, subscriptions, consulting, implementation, support, and related services.
• Subscription means any paid plan purchased for access to our software products.

2. Acceptance of Terms

By accessing or using our website or software products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms, you should discontinue using our services immediately.

3. Eligibility

To use our services, you must:

• Be at least 18 years of age or have legal authority to enter into a binding agreement.
• Provide accurate and complete registration information.
• Maintain the confidentiality of your account credentials.
• Comply with all applicable laws and regulations.

4. User Accounts

Certain services require customer registration.

You agree to:

• Provide accurate information during registration.
• Keep your login credentials secure.
• Notify us immediately if you suspect unauthorized access.
• Be responsible for all activities performed using your account.

SYV Solution shall not be responsible for losses resulting from unauthorized use of your account due to your negligence.

5. Software License

Upon successful subscription, SYV Solution grants you a limited, non-exclusive, non-transferable, and revocable license to use the purchased software solely for your internal business or personal use, subject to these Terms.

You may not:

• Copy the software
• Modify the software
• Reverse engineer
• Resell the software
• Distribute the software
• Lease the software
• Share your license with unauthorized users

Ownership of the software always remains with SYV Solution.

6. Subscription Plans

Some products are offered on a subscription basis.

Subscriptions may be available:

• Monthly
• Quarterly
• Half-Yearly
• Yearly
• Lifetime (where specifically mentioned)

Your access to the software depends on maintaining an active subscription.

Expired subscriptions may result in suspension or limitation of software access.

7. Payments & Billing

Payments for subscriptions and services must be made using approved payment methods.

Payments are securely processed through trusted payment gateways.

Prices displayed on our website are subject to change without prior notice.

Applicable taxes may be charged where required.

Failure to complete payment may result in delayed activation or suspension of services.

8. Subscription Renewal

Certain subscription plans may require periodic renewal.

Customers are responsible for renewing subscriptions before expiration to avoid interruption of services.

Failure to renew may result in:

• Suspension of software access
• Limited functionality
• Account deactivation
• License expiration

9. Refund & Cancellation

Refunds and cancellations are governed by our separate Refund & Cancellation Policy.

Generally:

• Subscription payments are non-refundable once software access has been provided.
• Refund requests may be considered only under circumstances described in our Refund Policy.

Please refer to the Refund & Cancellation Policy for complete details.

10. Acceptable Use

Users agree not to:

• Use our software for illegal activities.
• Attempt unauthorized access to our systems.
• Upload malicious software or viruses.
• Disrupt the operation of our services.
• Copy or reproduce our software without permission.
• Circumvent security measures.
• Misuse APIs or integrations.
• Use automated tools to abuse our services.

Violation of these conditions may result in suspension or permanent termination of your account.

11. Intellectual Property

All software, source code, logos, trademarks, graphics, content, designs, documentation, databases, and other materials available through SYV Solution are the intellectual property of SYV Solution unless otherwise stated.

Unauthorized copying, distribution, modification, or commercial use is strictly prohibited.

12. Third-Party Services

Our services may integrate with trusted third-party providers, including but not limited to:

• Razorpay
• Google Services
• Cloud Hosting Providers
• Email Service Providers
• SMS Providers
• Analytics Platforms

We are not responsible for the policies or practices of these third-party providers.

13. Service Availability

We strive to maintain reliable and uninterrupted services.

However, temporary interruptions may occur due to:

• System maintenance
• Software updates
• Server issues
• Internet connectivity
• Force majeure events
• Third-party service failures

We do not guarantee uninterrupted availability at all times.

14. Data Backup

Customers are responsible for maintaining backups of important business information where applicable.

Although we implement backup and recovery procedures, SYV Solution shall not be liable for data loss caused by circumstances beyond our reasonable control.

15. Limitation of Liability

To the maximum extent permitted by law, SYV Solution shall not be liable for:

• Business interruption
• Loss of profits
• Data loss
• Indirect damages
• Consequential damages
• Incidental damages

Our maximum liability shall not exceed the amount paid by the customer for the applicable subscription or service.

16. Account Suspension & Termination

We reserve the right to suspend or terminate customer accounts if:

• These Terms are violated.
• Fraudulent activities are detected.
• Payments remain unpaid.
• Illegal activities are identified.
• Our services are intentionally misused.

Termination may occur without prior notice in serious cases.

17. Changes to Services

We continuously improve our software products.

Accordingly, we reserve the right to:

• Add new features
• Modify existing functionality
• Remove obsolete features
• Change pricing
• Update subscription plans

Reasonable notice will be provided whenever practical.

18. Privacy

Your use of our services is also governed by our Privacy Policy.

By using our services, you consent to the collection and processing of information as described in our Privacy Policy.

19. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujrat.

20. Changes to These Terms

SYV Solution may update these Terms & Conditions at any time.

Updated versions will be published on this page along with the revised "Last Updated" date.

Continued use of our services after changes constitutes acceptance of the revised Terms.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.