Refund & Cancellation Policy

Last Updated: July 2026

At SYV Solution, we strive to provide reliable cloud software, SaaS products, and digital services. This Refund & Cancellation Policy explains the terms governing cancellations, refunds, subscription renewals, and payment-related matters for all products and services offered by us.

This policy applies to all products and services provided by SYV Solution, including but not limited to AdvoClock, Fillup, BillFlow Petroleum ERP, School & Coaching Management Software, custom software solutions, and other digital products.

1. Overview

Our products are digital software and subscription-based services. Once software access, subscription activation, or license activation has been successfully provided, the purchase is generally considered final.

2. Subscription Cancellation

Customers may cancel future subscription renewals at any time by contacting our support team or through available account settings (where applicable).

Cancellation will stop future renewals only. It does not automatically entitle the customer to a refund for the current subscription period.

3. Refund Eligibility

Refunds may be considered only in the following situations:

• Duplicate payment for the same subscription.
• Incorrect payment deducted due to a verified technical error.
• Payment completed successfully but software access or subscription was not activated due to our system issue.
• Any other exceptional circumstance approved by SYV Solution after review.

4. Non-Refundable Payments

Refunds will generally not be provided for:

• Activated software subscriptions.
• License renewals already processed.
• Incorrect product or plan selected by the customer.
• Change of mind after purchase.
• Failure to use the purchased software.
• Custom software development services after work has commenced.
• Consulting, implementation, training, or professional services already delivered.

5. Customer Responsibility

Customers are responsible for ensuring:

• The correct software product is selected.
• The correct subscription plan is selected.
• Billing information is accurate.
• Registered email address and mobile number are correct.

SYV Solution shall not be responsible for purchases made using incorrect customer information.

6. Failed or Pending Transactions

If payment has been deducted from your bank account but your subscription has not been activated within 24 hours, please contact our support team.

We will verify the transaction with our payment gateway and, where applicable, activate your subscription or process a refund.

7. Refund Process

To request a refund, please provide:

• Order ID
• Payment ID
• Transaction Date
• Registered Email Address
• Description of the issue

Refund requests will be reviewed by our support team. Approved refunds are normally processed within 7–10 business days to the original payment method.

8. Payment Gateway

Payments are processed securely through trusted third-party payment gateway providers, including Razorpay. Payment processing is subject to the terms and policies of the respective payment provider.

9. Changes to this Policy

SYV Solution reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published on this page with the revised effective date.

10. Contact Us

If you have any questions regarding refunds or cancellations, please contact us.