Privacy Policy

Last Updated: July 2026

At SYV Solution, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, subscribe to our software products, purchase our services, or communicate with us.

This Privacy Policy applies to all products and services provided by SYV Solution, including our cloud software platforms, SaaS applications, websites, mobile applications, and other digital services.

1. Information We Collect

We may collect the following information when you use our website or software products:

• Full Name
• Company or Organization Name
• Email Address
• Mobile Number
• Billing Address
• GST Number (if applicable)
• Login Credentials (stored securely in encrypted form)
• Subscription and License Information
• Communication and Support Requests

2. Payment Information

Payments made for our software subscriptions or services are processed securely through trusted third-party payment gateways such as Razorpay.

We do not store your debit card, credit card, CVV, UPI PIN, net banking credentials, or other sensitive payment information on our servers.

We may receive limited transaction details including:

• Payment ID
• Order ID
• Transaction Status
• Payment Date
• Payment Amount

3. Automatically Collected Information

When you visit our website or use our cloud applications, we may automatically collect:

• IP Address
• Browser Type
• Operating System
• Device Information
• Website Usage Data
• Session Information
• Cookies
• Analytics Data

4. How We Use Your Information

We use the collected information to:

• Create and manage customer accounts.
• Provide access to our SaaS software products.
• Process subscriptions and license renewals.
• Verify successful payments.
• Generate invoices and billing records.
• Provide customer support.
• Improve our software products and services.
• Send important service notifications.
• Notify users about new features, updates, and security announcements.
• Prevent fraud and unauthorized access.
• Comply with applicable legal requirements.

5. Cookies and Analytics

We use cookies and similar technologies to improve website performance, remember your preferences, maintain secure login sessions, and analyze website traffic.

You can disable cookies through your browser settings; however, certain features of our website and applications may not function properly.

6. Information Sharing

We respect your privacy and do not sell, rent, or trade your personal information.

We may share information only with trusted service providers required to operate our business, such as:

• Payment Gateway Providers
• Cloud Hosting Providers
• Email Service Providers
• Analytics Providers

We may also disclose information if required by law or government authorities.

7. Data Security

We implement reasonable administrative, technical, and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your information only for as long as necessary to provide our services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Services

Our website or software products may integrate with trusted third-party services, including:

• Razorpay
• Google Analytics
• Google Maps
• Email Services
• Social Media Platforms

These services have their own privacy policies, and we encourage you to review them before using their services.

10. Your Rights

You may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally permitted.
• Withdraw marketing communications.
• Contact us regarding any privacy concerns.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The latest version will always be available on this page with the updated revision date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: